Money‑Back Guarantee & Refund Policy

Last Updated: January 12, 2026

This Money‑Back Guarantee & Refund Policy (“Policy”) explains when you may be eligible for a refund for ProMuse subscriptions and other purchases. This Policy is incorporated by reference into the ProMuse Terms of Service and the ProMuse Subscription Terms, and forms part of your agreement with Aignite Inc. (d/b/a ProMuse.ai) ( “ProMuse,” “we,” “us,” “our”.)

For questions, contact team@promuse.ai.

Where you purchased matters. Refund handling depends on your purchase channel:
1. ProMuse website (Stripe)
2. Apple App Store
3. Google Play
The Money‑Back Guarantee is optional. You are eligible for the Money‑Back Guarantee only if it was explicitly presented to you at checkout for that specific purchase.
This Policy does not limit non‑waivable legal rights. Nothing in this Policy limits consumer rights you may have under applicable law.

2. Money‑Back Guarantee (Website/Stripe Purchases Only — Includes 1‑Week Plans)

2.1 Who Can Use the Money‑Back Guarantee

You may be eligible for a voluntary refund of your initial subscription payment if all of the following are true:

You purchased directly on our website ( www.promuse.ai ) via Stripe; and
The Money‑Back Guarantee was explicitly offered at checkout for that purchase; and
You submit your request within the time window in Section 2.2; and
You meet the active‑use requirements in Section 2.3; and
None of the exclusions in Section 2.6 apply.

The Money‑Back Guarantee applies to the initial charge only (your first subscription payment). It does not automatically apply to renewal charges.

2.2 Time Window to Request (1‑Week Included)

You must email your request within the time window below (based on your initial plan). The request must be submitted before the time window ends:

1‑Week plan: within 7 days of your initial purchase (i.e., within your first subscription period)
4‑Week plan: within your first 4‑week subscriptionperiod.
12‑Week plan (or longer): within 30 days of your initial purchase and within your first subscription period. If you submit a request after the applicable window ends, you are not eligible under this Money‑Back Guarantee.

2.3 Active‑Use Requirements (Measured by Your Account Activity)

The Money‑Back Guarantee is designed for users who genuinely tried ProMuse. To qualify, during your first subscription period you must meet the requirements below (we verify using your ProMuse account activity and progress tracking):

If you have a 1‑Week plan:
1. Use the app on at least 3 separate days, and
2. Complete at least 2 Daily Lessons.
If you have a 4‑Week plan:
1. Use the app on at least 7 separate days, and
2. Complete at least 4 Daily Lessons.
If you have a 12‑Week plan (or longer):
1. Use the app on at least 10 separate days, and
2. Complete at least 6 Daily Lessons.

What counts as a “Daily Lesson”?

A “Daily Lesson” means a ProMuse lesson/task unit that is marked as completed in your account (e.g., completed daily task, completed lesson step, or an equivalent completion signal if we rename or reorganize content). We will apply these criteria reasonably based on the closest equivalent completion metric in the product.

2.4 How to Request the Money‑Back Guarantee Refund

Email team@promuse.ai with subject: “Money‑Back Guarantee Request” and include:

The email address used for your ProMuse account
Your purchase date and plan (1‑week / 4‑week / 12‑week)
Any receipt / transaction identifier (if available)

Verification: We will normally verify eligibility using your account activity. If we cannot verify due to technical limitations, we may request supporting evidence (for example, screenshots of your Profile/Progress screen).

2.5 What You Receive if Approved

If approved, we will refund your initial subscription payment to the original payment method used for the purchase (Stripe). Refund timing depends on your bank/payment method.

2.6 Exclusions (When the Money‑Back Guarantee Does Not Apply)

The Money‑Back Guarantee does not apply to:

Apple App Store purchases or Google Play purchases(see Section 3).
Renewal charges after your initial subscription period (you must cancel to avoid future charges).
Requests submitted outside the time window in Section 2.2.
Users who do not meet the active‑use requirements in Section 2.3.
Purchases of one‑time digital items (e.g., downloadable packs) once delivery has started, except where required by law.
Situations involving fraud, abuse, chargebacks, policy circumvention, or violations of our Terms of Service.
Requests based solely on failure to cancel auto‑renewal (e.g., “I forgot to cancel” or “I didn’t realize it would renew”), except where required by applicable law.

This Guarantee is intended for users who actively tried ProMuse but found it not suitable—not as a substitute for cancellation.

2.7 Cancellation Is Separate

Requesting or receiving a refund does not automatically cancel your subscription. To prevent future charges, you must cancel your subscription separately as described in theProMuse Subscription Terms.

3. General Refund Rules (All Purchases)

3.1 Apple App Store Purchases

Apple controls billing and refunds. We cannot issue refunds for Apple purchases. You must request refunds through Apple’s refund process.

https://reportaproblem.apple.com

3.2 Google Play Purchases

Google generally controls billing and refunds for Google Play purchases. In limited circumstances, we may be able to assist if you contact us with your Google order number (often starting with “GPA”), but Google’s policies may control the outcome.

3.3 Website (Stripe) Purchases — General Rule

Except where required by law or where a Money‑Back Guarantee applies (Section 2), payments are generally non‑refundable once charged, and your subscription remains active until the end of the paid period.

3.4 Billing Errors / Unauthorized Charges

If you believe you were charged in error (e.g., duplicate charge) or without authorization, contact team@promuse.ai promptly with:

account email,
charge date(s),
receipt/transaction identifiers,
- a description of the issue.

3.5 Chargebacks

If you initiate a chargeback/payment dispute, we may be unable to process a voluntary refund while the dispute is pending and may suspend access to paid services during the dispute. We encourage you to contact team@promuse.ai first to resolve billing issues quickly.

4. EU/EEA/UK Consumers — Right of Withdrawal (Where Applicable)

If you are a consumer in the EU/EEA/UK (or Switzerland), you may have a legal right to withdraw from certain distance contracts within 14 days, subject to exceptions.

4.1 Digital Services and Immediate Performance

Where you start using ProMuse immediately after purchase, the right of withdrawal may be limited if:

You requested immediate performance of the service; and
2. You acknowledged that you may lose the right of withdrawal once performance begins, where required by law.

Where required, we will obtain the necessary consent/acknowledgement at checkout.

4.2 Proportional Deductions

If withdrawal applies and you requested performance during the withdrawal period, we may be permitted to deduct an amount proportional to the services provided before your withdrawal request, as allowed by law.

4.3 How to Exercise Withdrawal (If Applicable)

Email team@promuse.ai with subject: “Withdrawal Request (EU/UK)” and include:

your account email,
purchase date,
the service purchased,
a clear statement that you wish to withdraw.

Model Withdrawal Form (Optional)

To: Aignite Inc. (d/b/a ProMuse.ai)

220 Montgomery Street, Suite 1090

San Francisco, CA 94104

Email: team@promuse.ai

I hereby give notice that I withdraw from my contract for the following service:

Service: ProMuse Subscription
Ordered on / Received on: [Date]
Name of consumer: [Name]
Date: [Date]

[Your signature]

5. Changes to This Policy

We may update this Policy from time to time. The “Last Updated” date will change. Material changes will be provided with notice where required by law.

6. Contact Us

Questions about refunds or the Money‑Back Guarantee:

Aignite Inc. (d/b/a ProMuse.ai)

220 Montgomery Street, Suite 1090

San Francisco, CA 94104

Email: team@promuse.ai