Money Back Guarantee
Our Commitment. At ProMuse, we strive to provide high-quality educational content. If you find that the service does not meet your expectations, we offer a transparent refund process designed to be fair to both our users and our creators.
The 48-Hour Guarantee. We provide a full refund for any initial subscription purchase if the request is made within 48 hours of the transaction, provided that you have not completed more than three (3) practical modules or lessons.
14-Day Non-Usage Refund. If you have purchased a subscription but have not yet interacted with the product (defined as zero progress in your chosen course and no activity beyond the initial onboarding), you are eligible for a full refund within 14 days of the purchase date. Refunds are typically processed for the initial payment only.
To initiate a refund, simply send a brief email to team@promuse.com. While we strive for 100% satisfaction, we reserve the right to decline refund requests, unless our Guarantee conditions are fulfilled or a refund is required by law.
Note for the EU residents
If you are a consumer based in the EEA or Switzerland, you have an automatic legal right to withdraw from contracts for purchases of Services. However, when you make a purchase of a single item of digital content (such as a video recording or a PDF file) you expressly agree that such content is made available to you immediately and you, therefore, lose your right of withdrawal and will not be eligible for a refund. By signing up for our Service which is not a single item of digital content and is provided on a continuous basis (such as subscriptions to the App) you expressly request and consent to an immediate supply of such Service. Therefore, if you exercise your right of withdrawal we will deduct from your refund an amount that is in proportion to the Service provided before you communicated to us your withdrawal from the contract.
Exercise of the Right of Withdrawal. Where you have not lost your right of withdrawal, the withdrawal period will expire 14 days after the day you enter into that contract. To exercise your right of withdrawal, you must inform us - Aignite Inc. (d/b/a ProMuse.ai), 220 Montgomery Street, Suite 1090, San Francisco, CA 94104, email: team@promuse.com - of your decision to withdraw from a contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, you need to send your communication to us saying you wish to withdraw from the contract before the withdrawal period has expired.
- Model Withdrawal Form
To: Aignite Inc. (d/b/a ProMuse.ai),
220 Montgomery Street, Suite 1090
San Francisco, CA 94104
Email: team@promuse.com
I hereby give notice that I withdraw from my contract of the following service:
Received on:
Name:
Address:
Signature: (required only if sent by postal mail)
Date:
LAST UPDATED: June 23, 2026
Contact Us
For questions or privacy requests, contact:
Aignite Inc. (d/b/a ProMuse.ai)
220 Montgomery Street, Suite 1090
San Francisco, CA 94104
Email: team@promuse.com